Who
Founding partners
Sales
Operations
Admin
Hillary Hellman, PMP
Ascend Coaching Solutions
Purpose
Develop an intuitive yet sustainable way to attract, hire, retain, and manage human capital.
The Turning Point
For a customer-centric manufacturer, finding and keeping great talent is always a priority. But as the company grew, leadership needed a way to define roles, set expectations, and manage performance. Without it, the company was putting sales targets at risk.
What We’ve Done
We collaborated with our client to create an Accountability Chart, which captures every task that the company must perform – and who owns it. From there, we assigned metrics to each task and set targets for individual team members.
Results
The Accountability Chart provided a clear set of performance expectations. The company has elevated high-performing employees, and parted ways with underperforming employees.
